Frequently asked questions
Quick answers about cost, insurance, safety, and what an in-home visit is like.
Do you take my insurance?
No. Doorstep is a cash-pay practice and does not bill insurance. You either pay directly, or — for accident injuries with an attorney — you may treat on a lien and pay from your settlement. See Payment & pricing.
How much does it cost?
Most self-pay patients pay around $250 for the initial evaluation and $130 per recurring session; the final cost depends on the services you need, and you have the right to a written Good Faith Estimate. For accident cases with an attorney, you may treat on a lien and pay from your settlement. Email us, or see Payment & pricing.
Will I know what it costs before I start?
Yes. Before any treatment begins, you'll receive a clear, written Good Faith Estimate of your expected costs — and you can request one any time. See our Good Faith Estimate notice.
Is it safe to have a therapist come to my home?
Yes. Every visit is with a state-licensed physical therapist. We treat your home with respect and only need a small open space to work.
What should I have ready for the first visit?
Comfortable clothes, a small space to move, a list of your medications, and any cane, walker, or brace you use. That's it — your therapist brings the rest. See How it works.
What kinds of problems do you treat?
Back and neck pain, recovery after surgery, balance and fall prevention, and accident injuries, among others. See Services & conditions.
I was in a car accident. Can you help?
Often yes — and you may be able to start care now with no upfront cost. See For injury patients.
Do I need to download an app?
No app required. Just email us to book and we'll handle the rest.
What areas do you serve?
We serve the Richmond and Norfolk areas of Virginia. See the service areas page, or email us with your zip code.